Returns & Refunds policy

At Bryc Tours, we strive to provide high-quality outdoor and travel products. However, we understand that sometimes issues arise with your order. Please read our Return and Refund Policy carefully to understand your rights and how we handle returns and refunds.

1. Return Policy

  • No Return Policy: Due to our payment method of Cash on Delivery (COD), we do not accept returns once the order has been delivered.
  • Damaged or Incorrect Items: If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. We will evaluate the issue and, on a case-by-case basis, offer a replacement or resolution.

2. Refund Policy

  • Refund Eligibility: As we only offer Cash on Delivery (COD), no online payments are processed, and refunds will be in cash if possible.
  • Replacement Policy: If there are issues with your product (such as damage or incorrect items), we will offer a replacement or a solution rather than a monetary refund. Please contact us within 7 days of delivery for assistance.

3. How to Request a Replacement or Report an Issue

If you experience any issues with your order, including receiving a damaged or incorrect item, please follow these steps:

  1. Contact Us via email at [email protected] within 7 days of receiving your order.
  2. Provide your order number and a description of the issue. If the item is damaged, please include photos of the product and packaging.
  3. Our team will review your request and respond with the next steps.

4. Shipping Costs for Returns or Replacements

  • For items eligible for replacement due to damage or error, we will cover the shipping cost for sending you the correct product.
  • In cases where the product is not damaged and is returned for any reason other than an error on our part, the customer will be responsible for any shipping charges.

5. Changes to the Return and Refund Policy

Bryc Tours reserves the right to modify this policy at any time. Any changes will be posted on this page, with an updated effective date.

For any questions or concerns regarding our Return and Refund Policy, please contact us at [email protected]